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General Practice - Recovery

The Primary Care Team Working Together



Consolidated Guidance for Practices


In the past year general practice teams have risen to the challenge of dealing with the Covid-19 pandemic, adapting services to meet patient demand and developing innovative ways of working. This has required clear leadership, determination and flexibility.


Re-mobilise, Recover, Re-design, published in May 2020, set out the Scottish Government’s plans to restart as many aspects of our NHS services as possible. It set out that restoring normal services should mean capitalising on the gains we have made in new ways of working, prioritisation and collaboration, with the roll-out of new techniques, technology and clinically safe but faster pathways to care for patients.


We undoubtedly face significant challenges going forward. To step up to meet these challenges, we must look to the achievements and successes of those working in general practice during this challenging period and to celebrate areas of innovation and good practice to meet the needs of the public (patients) and practice teams.


This document brings together (and signposts to) current guidance to ensure that good practice is shared, and questions answered so that the way forward becomes clearer and general practice is supported to continue to deliver the high level of care it has always provided, but in a different way.

General Practice Recovery Guidance v 3.0 letter - 7 September 2021


General Practice - Recovery Consolidated Guidance for Practices 2021 - Version 3.0

Appendix A – ALLIANCE Primary Care Report

Appendix B - Scottish Government Driver Diagram

Appendix C – FAQs and Resources - Version 2 FAQS UNDER REVIEW - TO BE PUBLISHED SHORTLY

Appendix D – What is TURAS learn

Appendix E – Example of Telephone, Video & Face to Face 

Appendix F – Engaging with the Team and Managing Change

Appendix G – Pentlands Medical Practice Reflections

Appendix H - Care Navigation

Appendix I - GP Care Navigation Guidance V2 August 2021

Appendix J - LTC Case Study St. Triduanas

Appendix Ja - Diabetic Pre-activation Letter

Appendix Jb - Pre-activation Letter

Appendix K - Long Term Conditions - A Guide to Recovery

Appendix L - COVID-19 HCW Toolkit

Appendix M  - Pulse Huddle Article

Appendix Ma - What is a Huddle; Teamwork & Communication

Appendix Mb - Team Huddle Checklist

Appendix Mc - Dr Miles Mack - Thoughts on his Huddle

Appendix N - Changes to Physical Distancing Guidance in Health and Social Care Settings


This page was last updated on: 07.09.2021 at 16.24