Engaging

Key to the delivery of the Public Service Delivery Dental Directorate Quality Management Framework is our engagement with our internal and external stakeholders. Underpinning our approach to engagement are our aims to have clarity around our processes, to be open to receiving feedback, and to continually improve our processes based on learning from doing what we do. Our approach to engagement is both at a strategic level and operational level.

The following table summarises just some of the engagement opportunities that continue, with some examples of the benefits or outcomes that have resulted.

Stakeholder group	Meeting or process	Benefit or Outcome
General Dental Council (GDC)	(continuous) As needed advice and guidance	Support from GDC in developing the implementation of Standards and instances where standards are either not being met or only partially being met.
Scottish Government	Monthly update on Enhanced Monitoring cases	SGHD Dental team is kept updated about any relevant dental postgraduate training issues.
Colleges	Externality (as needed) QM visits	The directorate may call on representation from other PSD Scotland directorates e.g. pharmacy, medicine. Provides medical professional externality on our processes.
Directors of Dentistry (DoDs)	Quality of Dental Education	DoD's receive copies of Visit Reports and recommendations.
Clinical Directors	Quality of Dental Education	Are asked to complete an annual report to the Directorate regarding training programme performance in their geographic remit.
Dental Schools	Scottish Dental Deans	Supports collaborative working. Establishing an undergraduate QRP which is supported by the deanery, attended by postgraduate representatives and shares findings with the postgraduate panels has supported effective information sharing and planning of activity.
COPDEND	UK Dental Deans	Collaboration of Home Nations and shared learning.
Trainees	Engagement of trainees in the completion of surveys.	Engaging trainees in improving their own training and the training of those that follow them is a key strand of our framework. Their involvement brings a trainee perspective to what we do and helps build confidence in our work amongst the wider trainee group.
External Representatives	QM visits	We work with external representatives to ensure fairness in all that we do.

This page was last updated on: 06.10.2026 at 13.56